RowLilt

A helping hand

Let’s get you making again.

A few answers for your projects, your files, and your Pro purchase.

qpalzmxncbcbxnzm@gmail.com

Starting and continuing a project

Create a project with a name, then import a PDF or image if you have one. A pattern file is optional. The original practice project is a way to try the workspace before adding your own pattern.

Each part has its own progress and reading position. Choose the part you are working on, complete a round, and use Undo if you tapped by mistake. Your progress saves on this iPhone as you work.

Can I keep using RowLilt for free?

Yes. You can have one editable active project at a time. Archive it to make room for your next free project. Archiving keeps the old project available to read and export. The optional Pro purchase adds multiple active projects and reusable part templates.

My pattern will not import

Try a PDF or image that opens correctly in Files or Photos. If a file is still downloading from a storage provider, download it first. Keep the original file while trying another copy. RowLilt does not supply or unlock third-party paid patterns.

Keeping a copy of your projects

Restore Purchases restores Pro access. To restore a pattern, notes, and progress, import a project backup separately.

  1. Open the project you want to keep.
  2. Open its project menu and choose Export project backup.
  3. Save or share the backup file to a destination you choose. Files or a storage provider can hold a copy outside the app.
  4. On the destination iPhone, choose Import a project backup from the project library and select the file.

A backup is a copy taken when you export it. Export again after more progress. A destination such as iCloud Drive may sync the exported file according to its own settings; RowLilt itself does not automatically sync your projects.

Deleting the app or losing the device may lose projects you have not exported. We do not keep a server copy of your patterns or progress and cannot recover a missing project file for you. Keep backups before deleting the app or changing devices.

Pro, purchases, and refunds

Is Pro a subscription?

No. Pro is an optional one-time, non-consumable in-app purchase. The app shows the current localized price before you confirm with Apple.

I bought Pro. How do I restore it?

Use the Apple Account that made the purchase. Open Settings in RowLilt and choose Restore Purchases, or use that option at the top of the Pro screen. You will need a connection to check the purchase.

If a purchase is awaiting approval or confirmation, try refreshing or restoring later. You do not need to buy again to resolve a pending purchase. A temporarily unavailable connection does not remove Pro access that this app has already confirmed.

What happens after a refund?

If Apple revokes the purchase, Pro features become unavailable. Your project files are retained. You can continue with one editable active project under the free plan and read or export your other projects.

How do I request a refund?

Apple handles App Store billing and refund requests. Visit reportaproblem.apple.com or read Apple’s refund instructions. Eligibility and decisions are handled by Apple.

Still need a hand?

Email qpalzmxncbcbxnzm@gmail.com. Include your iPhone model, iOS version, RowLilt version, and what you were doing when the problem happened. You can find the app version in Settings.

Please avoid sending passwords, payment card details, or full pattern files. A screenshot with private details removed is often enough to explain a problem.

RowLilt is provided by WeiYue Zhang. For data requests, see our privacy choices.